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Return products
Download the return form
It may happen that shipments may be incomplete by a logistical error. Should this be the case and there are missing items, please contact customer service ASAP so your problem can be solved.
Please include the following information:
- Account number
- Order number
- Product number(s) of the wrongly delivered or missing products
- An accurate description of the problem
- If possible, make digital pictures of the consignment
Different order
As it may occur that an order is incomplete, it can also occur that you will receive a totally different order. If this is the case we recommend to fill in a return form, stating "Wrong Order". When you send the products back to us, we will send the right one(s) back.
Received with damage
Sometimes it may be that your order is damaged during delivery. If the package looks really damaged it's best to reject it. If you accept it anyway, let the deliverer then fill in a damage statement. If you find out after openingen that something is damaged, please fill out a return form stating "Transport Damage" ASAP.
Returns
You have the right to cancel your order within 14 days after receipt without giving any reason. You have, after cancellation, another 14 days to send your product back. You will receive the total amount, including shipping costs. Only the costs for shipment from your home to our shop will be for your own account. If you use your right of withdrawal, the product will be returned to us together with all accessories and - if reasonably possible - in its original condition and packaging. To use this right please contact us through info@imovex.de or download the return form above. We will refund the order amount within 14 days after receiving your return, provided that the product has been received in good order.Return address
The return address is as following:IMOVEX
Return department
Hoorn 159
2404 HH Alphen aan den Rijn
Nederland
Wrongly delivered
IncompleteIt may happen that shipments may be incomplete by a logistical error. Should this be the case and there are missing items, please contact customer service ASAP so your problem can be solved.
Please include the following information:
- Account number
- Order number
- Product number(s) of the wrongly delivered or missing products
- An accurate description of the problem
- If possible, make digital pictures of the consignment
Different order
As it may occur that an order is incomplete, it can also occur that you will receive a totally different order. If this is the case we recommend to fill in a return form, stating "Wrong Order". When you send the products back to us, we will send the right one(s) back.
Received with damage
Sometimes it may be that your order is damaged during delivery. If the package looks really damaged it's best to reject it. If you accept it anyway, let the deliverer then fill in a damage statement. If you find out after openingen that something is damaged, please fill out a return form stating "Transport Damage" ASAP.
Company identity
IMOVEX
(Imovex.de)
Mail address:
Postbus 395
2400 AJ, Alphen aan den Rijn
Nederland
Office address:
Hoorn 159
2404HH, Alphen aan den Rijn
Nederland
Chamber of Commerce number: 64977781
VAT number: NL855931061B01
Contact phone: +31 (0) 88 844 0276
E-mail address: info@imovex.de
